1. Shipping Policy
Processing Time:
Orders are processed Monday through Friday (excluding holidays) and typically ship within 1–2 business days after order confirmation.
Shipping Methods & Delivery:
We ship using reliable carriers. Delivery times vary depending on your location and the shipping method selected at checkout. Once your order ships, you will receive an email with tracking information.
2. Returns & Refunds
We stand behind the quality of our products. If you are not completely satisfied, we offer a 30-day money-back guarantee under the conditions outlined below.
Eligibility for a Full Refund
- Time Frame: You may request a return within 30 calendar days from the date of delivery.
- Condition of Items: To be eligible for a full refund, items must be returned in their original condition, unused, and with all original packaging, tags, and accessories.
- Damaged or Defective Items: If your item arrives damaged or is defective, please contact us immediately at Contact Us. We will work with you to resolve the issue, which may include a replacement or a full refund—including the original shipping cost.
Return Shipping Costs
- Customer Responsibility: For returns not related to damage or defects, the customer is responsible for all return shipping costs.
- Shipping Recommendations: We recommend using a trackable shipping service or purchasing shipping insurance. Smart Parts is not responsible for items lost in transit.
Refund Process
- Inspection & Approval: Once we receive your returned item, it will be inspected. We will notify you via email regarding the approval or rejection of your refund.
- Processing Time: If approved, the refund will be processed back to your original payment method within 7–10 business days. Please note that the original shipping fees are non-refundable.
3. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product or size, please return your original item for a refund and place a new order.
4. Non-Returnable Items
Certain items, such as custom-made products or items marked as non-returnable in the product description, cannot be returned. Please review the product details carefully before purchasing.
5. Contact Us
If you have any questions about our Shipping & Returns Policy or need assistance with your order, please contact our customer support:
Email: cs.smartparts@gmail.com